Frequently asked questions

Installation and maintenance

How do I install fonts on a Mac?

Mac OSX 10.6.1 Snow Leopard

A problem occurs with PostScript type 1 fonts on Mac OS X Snow Leopard. Some of our fonts (Thesis classic packages)
– can not be installed using FontExplorer (installation not possible, fonts are listed but marked as "not available")
– can be installed and validated using Apple FontBook (Schriftensammlung), but they do not show up in Adobe applications. They do work in Apple software, e.g. TextEdit.

Workaround: To use the fonts in all Adobe applications, install them in Library/Application Support/Adobe/Fonts.

We are investigating the problem.

Mac OS X

Select the fonts you want to install in the Finder. There are several ways to install the fonts:
1) Drag the fonts into Username/Library/Fonts, which makes the fonts available to your account only
2) Drag them into Macintosh HD/Library/Fonts, which makes the fonts available to all accounts
3) Use FontBook or other font management software

Mac OS 7 to 9.2, Classic environment

PostScript Type1 fonts and OpenType fonts are not directly supported by the OS. Additional software like Adobe TypeManager is needed. You can download a free version at www.adobe.com. Install the ATM control panel and drag the fonts into System Folder/Fonts.

How do I install fonts in Windows?

Windows 7 and Vista

Click on “Start” > “Control Panel” > “Fonts”. Click on “File” > “Install new fonts”, then locate the fonts and click “OK” to install. Or simply right-click on the .otf file (or the .pfm file if it is a PostScript Type1 font) and select “Install”.

Windows XP and 2000

Open the Control Panel and choose “Fonts”. Click on “File” > “Install new fonts”, then locate the fonts and click “OK” to install. This might not work well if the fonts are located on a server. Alternatively, drag the fonts into the “Fonts” folder.

Windows ME, 98, 95 and NT

PostScript Type1 fonts are not directly supported by the OS. You need additional software like Adobe TypeManager, which you can download for free at www.adobe.com. Go to “Start” > “Programs” > “Adobe” > “Adobe TypeManager”. Click on “Add Fonts”, locate the fonts in the right window, then click “Add” to install.
To install other formats than PostScript Type1, use the same method as in Windows XP and 2000.

How do I deinstall fonts on a Mac?

Mac OS X

Open the folder where you installed your fonts: Either Username/Library/Fonts, or Macintosh HD/Library/Fonts. Select the fonts you would linke to deinstall, click on “File” > “Move to Trash”.
Otherwise use your font management software.

Mac OS 7 to 9.2, Classic environment

Open System Folder/Fonts, select the fonts and choose “File” > “Move to Trash”.

How do I deinstall fonts in Windows?

Windows 7, Vista, XP and 2000

Open the “Control Panel” and go to “Fonts”. Select the fonts and click on “File” > “Delete”.

Windows ME, 98, 95 and NT

To deinstall PostScript Type1 fonts: Click on “Start” > “Programs” > “Adobe” > “Adobe TypeManager”. Select the fonts and click “Delete”.
To deinstall other formats than PostScript Type1, use the same way as in Windows Vista, XP and 2000.

How do I clear font caches?

Operating systems and applications use cache memory to store information about fonts. When you have problems with fonts, first clear all font caches. These will automatically be rebuilt when needed.

Clearing font caches in Mac OS X

We recommend the software FontNuke that easily removes all font cache files automatically. It is available for free at www.versiontracker.com.

Clearing font caches in Windows

Delete the following file to remove the system font cache:
C:\Windows\System32\FNTCACHE.DAT

Adobe applications use .lst-files to store font informations. To manually clear this application font cache, you have to search these files and delete them. Go to “Start” > “Search” > “Files and Folders”. Choose “Files and Folders” and type Adobefnt*.lst into the “Name”-text field. Make sure to activate the checkboxes ”Search in system folders”, “Search for hidden files and folders” and “Search in subfolders”, then click on “Search”. Delete all .lst files that were found.

Typographic terms

What is OpenType?

OpenType fonts are cross-platform compatible, i.e. they work on both Macintosh and Windows. They support Unicode, meaning that one font file can include over 65.000 glyphs in various languages and writing systems. The font format supports advanced typographic features, such as SmallCaps, ligatures, different figure sets etc. They can be accessed in OpenType-savvy applications like InDesign CS2, QuarkXPress 7 etc. OpenType is future-proof!

What is TrueType?

TrueType fonts are very similar to OpenType fonts. They also support Unicode, they work on both Macintosh and Windows and they support advanced typographic features. The difference between them is that TrueType has a different outline description and can contain advanced hinting instructions that allow more precise adjustment of how the fonts are displayed on computer screens. Our Office fonts are all hinted manually, so they perform very well on screen.

What is a PostScript Type1 font?

PostScript Type1 is a legacy font format. It is not cross-platform compatible which means that there are two different formats for each OS (Windows Type1 and Macintosh Type1). A Type1 font comes with multiple files, one that stores metrics information, one that holds outline description, and other files with font information. In Type1 fonts only 220 characters are accessable and Unicode is not supported.

What is style linking?

The different styles (Italic, Bold, BoldItalic) of a style-linked font family can be activated by using the “B” (Bold) and “I” (Italic) buttons in common office and layout applications. Our italic fonts are always style-linked to their roman counterparts. In our Office fonts, the roman, bold, italic and bold italic fonts are all style-linked.

What is spacing?

Spacing means to define the horizontal space of the letters, the distance between one letter and another.

What is kerning?

Despite careful spacing some letter combinations have too much space in between. For example the white space between “V” and “O” is much bigger than between “H” and “H”. Therefore, in order to obtain an even text appearance the type designer needs to manually adjust the white space between such critical combinations. This process is called kerning.

What is hinting?

Hints are special instructions stored inside a font to improve the display of letters on low resolution output devices such as computer screens. While PostScript hinting (in Type1 fonts) reaches reasonable results, TrueType hinting enables exact control of how letters are displayed.

Licensing

What is a single user license?

This is the basic license you need for installing our fonts on your computer. It actually allows you to install the fonts on up to five computers and one printer within your organisation. Please read our End User License Agreement (EULA) for further information.

What is a multi user license?

Our license prices depend on the amount of computers on which you want to install the fonts, as well as on the amount of fonts and the platform and format of the fonts.
The more fonts you license, the lower the price per font.
The more CPUs, the lower the price per CPU.
To find out prices for a multi user license please select the fonts of your choice on our order page and insert the amount of users and platform. The total amount will be calculated immediately.

What are company licenses/unlimited user licenses?

Please contact us for information about unlimited user licenses.

What are server licenses?

Please contact us for information about server licenses.

Do I need a web embedding policy to use fonts from LucasFonts on my website?

Our standard EULA allows you to embed our fonts into documents for in-house use. You may also take a document with embedded fonts from LucasFonts to a commercial printer or service bureau for printing your documents and you can send documents with embedded fonts to your customers. To publish documents with embedded fonts (e.g. on the Web or on a CD ROM) you need a web embedding license agreement, depending on the technology used and the scale of publishing. Please contact us for further information.

What does CPU stand for?

CPU = computing units or the amount of computers and printers on which the fonts are being installed.

Pricing and payment

What is a font family rebate?

Our licensing prices incorporate very generous font family rebates:
The more fonts you license of the same family, the lower the price per font.
The same goes for the amount of CPU: the more CPUs, the lower the price per CPU.

Once you are a registered user of our webshop you will receive a font family rebate whenever you license more fonts of the same font family for your organisation! This rebate will be calculated automatically each time you log in using your registered e-mail address.
E.g. Thesis font family: all fonts from TheSans, TheMix and TheSerif!

Is there a LucasFonts price list?

Our prices depend on a lot of different factors, such as the chosen amount of fonts, platform, format, amount of CPUs and, last but not least, whether you already hold a license for other fonts of the same font family.
You can find out the price for the fonts of your choice on the order page of our website. Should you need any further information or assistance please contact us.

Which payment methods are available?

Credit card payment

We offer credit card payment via PayPal where you have to be registered in order to process your payment. If you choose to pay by credit card via PayPal you will be lead through the payment process, which only takes a few minutes.
After having successfully paid for the fonts you return to the order page of our website, logging in as a 'registered user' with your user ID and the password you created for your order.

Payment by bank transfer

If you don't want to pay online/by credit card via PayPal you can choose offline payment at the end of the order process. Simply click on a link to generate an offline payment request by email and you will receive an invoice pdf in return.
(Please do not cancel your order while waiting for our invoice, otherwise we will not be able to process your request. To leave the site you just have to close the window.)
As soon as we register your payment on our bank account (bank details are on the invoice, please quote the invoice number as a reference) we will make the fonts downloadable from this site and send you an information email about it. If you ordered a CD package, both the fonts and a printed invoice will be sent out by air mail to the invoice address.

Check payment

We accept checks in Euro or – the equivalent amount – in USD and Sterling. As soon as we receive your check we will make the fonts downloadable from this site and send you an information email about it. If you ordered a CD package, both the fonts and a printed invoice will be sent out by air mail to the invoice address.
Please quote the invoice number as a reference on your check.

What is your currency?

Our prices are in Euro.
You can find out current currency exchange rates at oanda.com.

What are your bank details?

Bank: Deutsche Bank Privat und Geschäftskunden AG
Street: Kaiser-Wilhelm-Platz 1-2
Zip code: 10827
City: Berlin
Country: Germany
Account holder name: LucasFonts GmbH
Account number: 398565200
Branch code: 10070024
IBAN (International Bank Account Number): DE31 1007 0024 0398 5652 00
BIC/SWIFT code: DEUTDEDBBER
Reference: Please always quote the invoice number as a reference when sending payments by bank transfer

General

How do I get printed type specimens? Where can I order the LucasFonts catalogue?

As a potential customer you can receive a copy of the lastest LucasFonts typeface catalog free of charge here

As we reduce shipping costs by grouping print mailings, it may take some time (up to several months) before your catalogue goes out. In case you need a catalogue fast for a specific project, please contact our office directly.